FAQs
More FAQs- Will I have access to my belongings while they are in storage?
- How do I keep track of non-restorable items?
- Why did the technician leave wet carpet on my stairs?
Yes, with advance notice we can schedule time for a ServiceMaster Restore Restoration Technician to meet with you and provide access to your requested items. A service charge may apply.
We recommend you make a list of items (including food items) deemed non-restorable. You can obtain a form for this purpose from your insurance company. Make a copy for your insurance company and keep one for yourself.
After water damage in your home, stair carpeting is generally not removed for safety reasons. Exposed tack strips or staples, especially on steps, can be dangerous. However, there are situations where removing carpet from stairs is necessary to prevent damage to hardwood steps underneath, or in the case of sewage contamination. Removing tack strips is not advised, as this may damage the hardwood or the subfloor. Extreme caution must be used whenever the tack strip is exposed or when the carpeted stairs are damp. If carpet left on the stairs is unsalvageable, it will be removed when new carpet is installed.